Email:[email protected]

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Cancellation & Return Policy

Order Cancellation

How to cancel an order that hasn't been paid

If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at romprom.com.

If your order has not been paid in 40 days, it will be canceled automatically.

How to cancel an order that has been paid

We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused.

The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

Our Cancellation Policy:

- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be canceled.

If you have other questions, please contact [email protected]

Return Policy

Returning For Replacement or Refund

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Defective, Damaged or Miss-shipped Items

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or miss-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

The dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

The dress is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

If the dress is fine but you just don't like it anymore:

If you get the original dress in good condition(correct style, size, and color) but for some reason, you don't want it anymore and want to return it back. We accept returning for that(dress being worn, washed or damaged won't count), but you have to undertake all the postage and we just refund partial payment of the dress to you.Hope you can understand and think it over before ordering.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on romprom.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or miss-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Overdue Products

If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 30 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 30 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.

We don't accept returns for the following cases:

1)Custom-made items

2)Items that have been changed or damaged like altered, dyed, etc

Please contact us first when there is any problem with the items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Return Process

1) Contact our customer service within 3 days of your order's delivery date. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

When you receive an email from romprom.com entitled "Shipment Notification for order#XXXXXXX with romprom.com," your order has been shipped.

2)Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.

Satin Chiffon Taffeta Organza Matte Satin Elastic Woven Satin Silk Like Satin

Satintop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
 
Chiffontop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
 
Elastic Woven Satintop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
 
Organzatop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
 
Matte Satintop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
 
Silk Like Satintop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
 
Taffetatop
Black Black
BlackBlack
BlueBlue
Bright Rust RedBright Rust Red
BrownBrown
Bud GreenBud Green
BurgundyBurgundy
ChampagneChampagne
ChocolateChocolate
DaffodilDaffodil
Dark BrownDark Brown
Dark GreenDark Green
Dark NavyDark Navy
Dark Royal BlueDark Royal Blue
FuchsiaFuchsia
GoldGold
GrapeGrape
GreenGreen
HunterHunter
Ice BlueIce Blue
IvoryIvory
KellyKelly
LavenderLavender
Light PlumLight Plum
Light Sky BlueLight Sky Blue
LilacLilac
MintMint
OrangeOrange
Orange RedOrange Red
Pearl PinkPearl Pink
PinkPink
PurplePurple
RedRed
RegencyRegency
Royal BlueRoyal Blue
SageSage
SilverSilver
Skin PinkSkin Pink
Water MelonWater Melon
WhiteWhite
New Customers Enjoy Extra 10% Off Coupon
Dress Size Chart
US Size 2 4 6 8 10 12 14 16
Europe Size 32 34 36 38 40 42 44 46
UK Size 6 8 10 12 14 16 18 20
  inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 32.5 83 33.5 85 34.5 88 35.5 90 36.5 93 38 97 39.5 100 41 104
Waist 25.5 65 26.5 68 27.5 70 28.5 72 29.5 75 31 79 32.5 83 34 86
Hips 35.75 91 36.75 93 37.75 96 38.75 98 39.75 101 41.25 105 42.75 109 44.25 112
Hollow to Floor 58 147 58 147 59 150 59 150 60 152 60 152 61 155 61 155

 

Plus Size Dress Size Chart
US Size 14W 16W 18W 20W 22W 24W 26W
Europe Size 44 46 48 50 52 54 56
UK Size 18 20 22 24 26 28 30
  inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 41 104 43 109 45 114 47 119 49 124 51 130 53 135
Waist 34 86 36.25 92 38.5 98 40.75 104 43 109 45.25 115 47.5 121
Hips 43.5 110 45.5 116 47.5 121 49.5 126 51.5 131 53.5 136 55.5 141
Hollow to Floor 61 155 61 155 61 155 61 155 61 155 61 155 61 155

 

Junior Bridesmaid Dresses Size Chart
Size J4 J6 J8 J10 J12 J14 J16
  inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 22 56 24 61 26 66 28 71 30 76 32 81 34 86
Waist 20 51 22 56 24 61 26 66 28 71 30 76 32 81
Hips 25 64 27 69 29 74 31 79 33 84 35 89 37 94
Hollow to Floor (Bare Foot) 42 107 45 114 48 122 50 127 51 130 53 135 55 140

 

Flower Girl Dresses Size Chart
Size 2 3 4 5 6 7 8 9 10 11 12 13 14
  inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 21 53 22 56 23 58 24 61 25 64 26 66 27 69 28 71 29 74 30.5 77 32 81 33 84 34 86
Waist 20 51 21 53 22 56 23 58 24 61 25 64 26 66 27 69 28 71 29 74 30 76 31 79 32 81
Hips 20 51 21 53 22 56 23 58 25 64 26 66 27 69 29 74 31 79 33 84 34 86 34.5 88 35 89
Hollow to Floor (Bare Foot) 33 84 35 89 38 97 40 102 41 104 42 107 43 109 44 112 47 119 48 122 50 127 51 130 52 132